eKomn Shipping Policy

General Shipping Guidelines

• Order Fulfillment: All products on eKomn are supplied by registered and verified suppliers. The shipping process starts once the supplier confirms the availability and readiness of the goods for dispatch.
• Shipping Partners: We collaborate with reputable shipping and logistics companies to ensure timely delivery across India.
• Tracking Information: Once the order is shipped, you will receive an email with the tracking details. You can track your order status through the eKomn platform or directly via the shipping partner’s website.

Shipping Policy for Dropship Orders

• Processing Time:
  • Orders will be processed within 24-48 hours after payment confirmation.
  • The supplier is responsible for packing and preparing the product for shipment.
• Shipping Timeline:
  • Delivery Timelines, Metro cities: 4-6 business days within India.
  • Delivery Timelines, Non-Metro cities: 4-8 business days within India.
• Shipping Charges:
  • The cost of shipping will be calculated based on the weight, dimensions, and destination of the order.
  • Shipping charges are added at the time of order processing. User can review product shipping charges on the product page.
• Shipping Confirmation: Online Sellers will be notified once the product is shipped. Tracking details can be accessed on the eKomn platform.
• Returns and Refunds: For Return and refunds, please refer to eKomn's Return & Refund policy.

Shipping Policy for Bulk Orders

• Processing Time:
  • Processing time may vary depending on the order size and product availability.
  • Typically, bulk orders are processed within 3-7 business days.
  • Suppliers will confirm the availability and estimated dispatch time once the order is placed.
• Shipping Timeline:
  • Delivery Timelines, Metro cities: 4-6 business days within India.
  • Delivery Timelines, Non-Metro cities: 4-8 business days within India.
• Shipping Charges: Shipping costs for bulk orders are based on the order volume, weight, and destination.
• Delivery and Inspection:
  • Upon delivery, the buyer is responsible for inspecting the goods.
  • Any discrepancies or damages should be reported immediately to eKomn.
  • The delivery receipt must be signed by the buyer or an authorized representative at the time of delivery.
• Returns and Exchanges:
  • Bulk orders are generally non-returnable unless there is a defect or discrepancy in the delivered goods.
  • Any issues with the order must be reported within 48 hours of delivery for a return or exchange to be considered.

Shipping Policy for Resell Orders

• Processing Time:
  • Orders are processed within 3-5 business days after payment confirmation and finalization of any customization requirements.
  • The supplier will handle any requested branding or packaging modifications.
• Shipping Timeline:
  • Delivery Timelines, Metro cities: 4-6 business days within India.
  • Delivery Timelines, Non-Metro cities: 4-8 business days within India.
• Shipping Charges: Shipping costs are calculated based on order specifics, including customization, volume, and destination. Any additional charges for custom packaging or branding will be included in the final shipping cost.
• Shipping Confirmation: Online Sellers will be notified once the product is shipped. Tracking details can be accessed on the eKomn platform.
• Returns and Exchanges:
  • Due to the customized nature of resell orders, returns and exchanges are generally not accepted unless there is a defect in the goods.
  • Any issues with the order must be reported within 24 hours of delivery.

Additional Notes

• Delivery Delays: While we aim to ensure timely deliveries, unforeseen circumstances such as weather conditions, logistical challenges, or transportation strikes may cause delays. eKomn will notify you promptly of any significant delays.
• Customs and other Taxes: For orders crossing state borders, any applicable taxes, duties, or other charges are the buyer's responsibility.

Contact Information

For any questions or concerns regarding your shipment, please contact us through our customer support section.
Support Hours: [Mon-Sat - 10:00 AM to 07:00 PM]

This Shipping Policy is subject to change. Please review it periodically for any updates.